Stoked Skateboards - Update

**johnnyboy805** · 09-01-2009 06:49 AM

so what does this mean for me? am i still waiting for my rt-s 106 to come in?

**orange** · 09-02-2009 05:08 AM

chadd double checking you got my pm with order number?

**Camel** · 09-02-2009 07:01 AM

Originally Posted by johnnyboy805

so what does this mean for me? am i still waiting for my rt-s 106 to come in?

Email sent. We will get you taken care of.

**Camel** · 09-02-2009 07:04 AM

Originally Posted by orange

chadd double checking you got my pm with order number?

Sure did. Looked into it. This is one that David is going to have to deal with personally. I have made him aware of it and expect him to pick up the issue today.

**Camel** · 09-02-2009 07:06 AM

I worked through 40 something emails last night. It seems as though people ordered on the Yahoo system even though we had a big red "CLOSED" notice on the front page of the store during the migration. We are working through that stuff as well as current orders right now. I know that we have 15 orders to build and pack today alone, that doesn't count anything on back order.

We are almost out of the woods on this migration and we will be back to top shape within a week or so. This has been hell. My regular job, then all night answering emails and fixing up orders.

C

**orange** · 09-02-2009 11:37 AM

Originally Posted by Camel

Sure did. Looked into it. This is one that David is going to have to deal with personally. I have made him aware of it and expect him to pick up the issue today.

Cool. Thanks heaps for your help

**johnnyboy805** · 09-15-2009 07:59 AM

Chadd

you have not responded to any of my emails

so i've decided to try to contact you again here. I still have not recieved my tracker. I also did not get one set of my angle risers as well as my hardware. please respond asap.

**Camel** · 09-15-2009 08:02 AM

Originally Posted by johnnyboy805

Chadd

you have not responded to any of my emails

so i've decided to try to contact you again here. I still have not recieved my tracker. I also did not get one set of my angle risers as well as my hardware. please respond asap.

You got me now. Laporga right? I will investigate now. If you aren't getting the responses you need, keep this one on file: chadd@stokedskateboards.com

Email me there so I can respond from my BB immediately. I work remote, but I can run things down when needed.

**Camel** · 09-15-2009 10:16 AM

johnnyboy805 - I have researched your issue and provided the documentation to David (the shop owner), I would expect a response today.

**Camel** · 09-19-2009 07:46 AM

We are starting to smooth out, most of the old Yahoo orders have been filled. Working on getting the new orders filled. Still having problems with inventory, so we are manually syncing the website so it tells you if the item is out of stock. On completes, it still doesn't tell you which item, but that is easy to figure out AND we are working on getting a programmer to fix that to say the item name. Open source stores can be a pain...

**benneb2** · 09-19-2009 10:07 AM

Loving the new site!!

Any chance of a new discount code? Us international customers get hit pretty hard by shipping.

Keep it up!!!

**Camel** · 09-19-2009 10:32 AM

I will talk to David about that. We are having trouble with coupon codes not working correctly. A little training and research should fix it soon. Hang tight, we will get you covered.

**epsilon** · 09-19-2009 11:02 AM

I think once you're out of this mess you'll be really happy, the site looks great, way more professional. I actually never considered Stoked until I saw the new page because Yahoo stores sketch me out. They're too generic. Good luck w the new site I'll be ordering soon!

**epsilon** · 09-19-2009 12:06 PM

I think once you're out of this mess you'll be really happy, the site looks great, way more professional. I actually never considered Stoked until I saw the new page because Yahoo stores sketch me out. They're too generic. Good luck w the new site I'll be ordering soon!

**GoofyGirl** · 10-08-2009 03:20 PM

Wanted to intro myself. My name is Georgia and I'm the newest member of Stoked.

I'm learning to skate and yes, I'm a girl.

**keril** · 10-10-2009 08:38 PM

hi everyone
i decided to post a message here since i haven't got any answers from the guys at stoked skateboards a while ago and i hope someone here can help me
the problem is that i ordered a rogers bros deck on the 8th of september and still did not get even a tracking number.. i was told that my board was shipped on sept23 though but now now that guy from the shop doesnt reply to my emails anymore
my Order # is 100000132 if it can help
thanks in advance

**Camel** · 10-10-2009 08:50 PM

Originally Posted by keril

hi everyone
i decided to post a message here since i haven't got any answers from the guys at stoked skateboards a while ago and i hope someone here can help me
the problem is that i ordered a rogers bros deck on the 8th of september and still did not get even a tracking number.. i was told that my board was shipped on sept23 though but now now that guy from the shop doesnt reply to my emails anymore
my Order # is 100000132 if it can help
thanks in advance

Hi, I am picking this one up. Give me a moment to research the problem.

Chadd

**Camel** · 10-10-2009 09:01 PM

Fedex Tracking #735274310021546

Sorry for any confusion. PM me if you need help with anything else.

Chadd

**keril** · 10-10-2009 11:01 PM

thanks a lot chad!
the only thing i dont understand is why some guy from stoked whom i emailed told me it was shipped on the 23rd or sept but it doesnt really matter since i at least know that its now on the way

**Camel** · 10-11-2009 01:08 AM

Originally Posted by keril

thanks a lot chad!
the only thing i dont understand is why some guy from stoked whom i emailed told me it was shipped on the 23rd or sept but it doesnt really matter since i at least know that its now on the way

It wasn't just "some guy", it was Aaron. He does customer service in most cases. He got confused because there was a USPS notification on the invoice above the Fedex#. Regardles, sorry about that. Hope you like your new mini, it should be there on the 15th.

Chadd